HELP / F.A.Q.

General Info

What can I purchase in the Singing Machine Store?
The Singing Machine Store is your ultimate destination for all your karaoke needs. You can purchase thousands of licensed audio (without scrolling lyrics) and video (with scrolling lyrics) karaoke files of hit songs re-recorded in the style of some of the best known artists in the world.

What is the difference between an audio and video file?
Audio files feature the audio recording only, without scrolling lyrics. Video files combine the audio and the video with scrolling lyrics, in synch with the audio recording. When available, lead vocal tracks may also be offered for either audio or video versions.

How do you come up with your Most Popular and Top Songs categories?
We keep track of artist and individual tracks sales and compile a list of Most Popular and Top Songs by artist, song and genre.

I need additional help. How can I contact you?
You can contact us by emailing downloadsupport@singingmachine.com. Please indicate how we can assist you. If possible, include information regarding your system setup (PC, Windows Vista/XP, Internet Explorer, Firefox).

File Formats

In what formats are the Singing Machine Store's files encoded?
All files from this store are encoded as SMC files. SMC file is a proprietary file format developed by The Singing Machine® Company to help you manage your tracks easily from your computer and on your Singing Machine®.

On which platform(s) will SMC files work?
SMC files will only work on a Microsoft Windows compatible platform using The SMC Karaoke Manager, available for free. Using this software, SMC audio files (without scrolling lyrics) can also be converted into MP3 files or onto a CD for use in most karaoke machines. SMC video files (with scrolling lyrics) can be converted into MP4 files or onto a CD+G for use in most karaoke machines.

How many times can I burn an SMC file onto a CD?
As of version 1.3.1 of the SMC Karaoke Manager, there is no limit on the number of times each song can be converted or burned. To verify the version of SMC Karaoke Manager that is installed on your system, click Help > About SMC Karaoke Manager. If the version installed is below 1.3.1, it is recommended to download and install the latest version of SMC Karaoke Manager.

Downloads

What is my Digital Locker?
Your Digital Locker is a secure web-based environment where you can download the files you have purchased. Once you have completed your purchase transaction, the files are available in the form of a link you can access at any time in your secure Digital Locker.

I purchased audio (without scrolling lyrics) and video files (with scrolling lyrics) on your store. How do I download them?
Click on Digital Locker to find download links for every audio and video file purchased. All audio and video files are in SMC format. To download the files click on the download file link (SMC) as follows:

• Internet Explorer 6 or 7: right-click on the SMC download link and choose Save Target As.
• Internet Explorer 8: right-click the SMC link and choose Save Target As. When the Save As dialog opens, replace the “.htm” with “.smc” in the file name and choose “All Files” as the Save As type, then press Save.
• Firefox: left click and use Firefox’s Download Manager or right-click and choose Save Link As.

For more information about downloading files look up download in your browser's HELP.

I purchased audio (without scrolling lyrics) and video files (with scrolling lyrics) on your store. Where are my downloaded files saved?
Files are saved into the folder where you last downloaded a similar file format. For PC environments, usually My Music, My Videos or My Received Files folders. To download the files, click on the download file link (SMC) as follows:

• Internet Explorer 6 or 7: right-click on the SMC download link and choose Save Target As.
• Internet Explorer 8: right-click the SMC link and choose Save Target As. When the Save As dialog opens, replace the “.htm” with “.smc” in the file name and choose “All Files” as the Save As type, then press Save.
• Firefox: left click and use Firefox’s Download Manager or right-click and choose Save Link As.

For more information about downloading files, look up download in your browser's HELP.

I've tried everything but I still can't download files. What do I do?
Email downloadsupport@singingmachine.com providing as much information as you can about the problem you are experiencing, including your email address, order number, computer and browser information.

I purchased audio (without scrolling lyrics) and video files (with scrolling lyrics) on your store. How many times can I download them?
You can download each purchased file a maximum of 25 times per file type.

I purchased audio (without scrolling lyrics) and video files (with scrolling lyrics) on your store. How long is the download link stored in my secure Digital Locker?
Download links are maintained in your Digital Locker until you have reached your maximum download limit per link.

Payment Information

What does the message Country/Credit Card Mismatch mean?
Our audio and video files are licensed on a per country basis. This means the same song may be available for download in one country, and not in another. When you purchase an audio or video file for download, we match the country of your IP address with the country your credit card was issued in. This message indicates one of the files you have added to your cart is not available in one of the countries identified by our query. Most times, the countries are the same, but if you are traveling, you may be unable to download certain songs.

What payment methods do you accept?
The Singing Machine Store accepts the following major credit cards: Visa, MasterCard and American Express.

Online Security

Is your website secure?
We employ the latest SSL encryption to secure your personal data and payment information. Our billing practices are designed to protect your privacy and limit access to your financial information. For example: we do not store credit card information after payment has been authenticated and processed. We will also never share your account details or history with a third party without your explicit permission.

Should I look out for hidden viruses in your files, like in other music web stores?
Unlike file-sharing services where the integrity and quality of the files swapped is not guaranteed and the copyright compliance hazy, the Singing Machine Store produces its own high quality files and guarantees their quality and integrity, as well as the licensing.

My Account

Can I purchase audio or video karaoke files without creating an account on the Singing Machine Store?
No. In order to further protect your privacy and avoid fraud, we require that Singing Machine Store customers create accounts through which their identity can be validated and safeguarded.

Does it cost me anything to create an account?
Creating an account on the Singing Machine Store is free. So is browsing our catalog and sampling audio and video files. You only pay for the files you purchase.

What is the minimum age requirement to create an account?
The minimum legal age to create an account in the Singing Machine Store is 13. We use your date of birth to determine if you meet this requirement.

I forgot my password. How do I retrieve it?
Simply click on the 'I forgot my password" link. After validating your identity, we will assist you in retrieving your current password or create a new one.

I need to change my account information, how do I go about doing that?
Simply log in and go to My Account. All your account information can be displayed and updated when needed.

Checkout

Download Policy
You can download each purchased file a maximum of 25 times per type of file. Download links are maintained in your Digital Locker until you have reached your maximum download limit per link. Once the download limit has been reached, the link is deactivated.

Credit Card Safeguard
Our billing practices are designed to protect your privacy and limit access to your financial information. As such, we do not store credit card information after payment has been authenticated and processed. We also use every tool available to detect and prevent fraud, such as requesting the 3 or 4-digit security code for credit card payments.