HELP / F.A.Q.


General Info

What can I purchase in the Singing Machine Store?
The Singing Machine Store is your ultimate destination for all your karaoke needs. You can purchase thousands of licensed audio (without scrolling lyrics) and video (with scrolling lyrics) karaoke files of hit songs re-recorded in the style of some of the best known artists in the world.

What is the difference between an audio and video file?
Audio files feature the audio track only, without scrolling lyrics. Video files feature both the audio track and a video of scrolling lyrics on a black background. The scrolling lyrics on the video feature colored cues played in time with the music and melody to help you sing along in time.

What do "With lead vocals" and "Without lead vocals" mean?
When available, lead vocal tracks may also be offered for either audio or video versions. Note that lead vocal tracks may not be available to download in all file formats. When this occurs there will only be download links in your Digital Locker for the available file formats of the lead vocal version.

Some karaoke songs may feature background vocal tracks. The background vocal tracks may be heard on both the version with lead vocal as well as the version without lead vocal and cannot be turned off.

How do you come up with your Most Popular and Top Songs categories?
We keep track of artist and individual tracks sales and compile a list of Most Popular and Top Songs by artist, song and genre.

I need additional help. How can I contact you?
You can contact us by emailing downloadsupport@singingmachine.com. Please indicate how we can assist you. If possible, include information regarding your system setup (PC/MAC, Windows 7/Vista/XP, OS X, Internet Explorer, Firefox, Safari).

In addition, video tutorials are available that will guide you through the process of selecting songs, downloading and burning CDGs. View video tutorials.

When will I receive my order?
As soon as your purchase has been completed you will be able to download your purchased files to your computer. No shipment is necessary. See Downloads for more information.

What are the system requirements for the Singing Machine Store?
A recent computer and up-to-date web browser is required to purchase and download songs from the Singing Machine Store. The Adobe Flash Player is required to preview video samples. The Singing Machine Store is not compatible with mobile devices or tablets. Please note that some system security, firewall and anti-virus software or settings, as well as web browser security settings may prevent the Singing Machine Store from functioning correctly.

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File Formats

In what formats are the Singing Machine Store's files available?
Audio downloads are high quality (192 kbps) files available in either the SMC or MP3 file format. When you purchase an audio song (without lyrics) both an SMC audio file and an MP3 audio file will be available in your Digital Locker for you to download.

Video downloads are high quality (640 x 480) files available in SMC, MP4, WMV or MP3+G file formats. When you purchase a video song (with scrolling lyrics), SMC, MP4, WMV and MP3+G (ZIP) files will be included in your purchase. Note that SMC and MP3+G files are not available for all video songs. Refer to the Song Information page to verify which formats will be included with the purchase of specific video songs. You may choose to download any or all of the available files from your Digital Locker.

View Video Tutorial: File Formats

What is an SMC file?
The SMC file is a proprietary file format developed by The Singing Machine® Company to help you manage your tracks easily from your Windows computer and on your Singing Machine®. SMC files will only work on a Microsoft Windows compatible platform using The SMC Karaoke Manager, available for free.

How do I play SMC audio or video files?
SMC files will only work on a Microsoft Windows compatible platform using the SMC Karaoke Manager, available for free. Using this software, you can playback audio files (without lyrics) or video files with scrolling lyrics on your PC.

How do I play MP3+G files on my Singing Machine 4TV?

The Singing Machine 4TV plays .mp3 and .cdg files from USB flash drives. The .mp3 and .cdg files are delivered for download in a single, compressed MP3+G.zip file. The MP3+G file cannot be played as a .zip file on a USB flash drive. To play karaoke songs using a USB flash drive with the SMC 4TV, the MP3+G .zip file must be unzipped as described below in "How do I play MP3+G files on my Singing Machine 4TV using a USB flash drive?".

How do I burn CDs and CD+Gs from SMC files?
You can use the SMC Karaoke Manager (available for free), to create karaoke CDs (audio only) or CD+Gs (audio and graphics)

SMC audio files (without scrolling lyrics) can be burned onto a CD for use in most karaoke machines. Note that since SMC audio files do not include the lyrics, the lyrics will not be displayed on the karaoke machine’s monitor when playing back audio files burned to a CD.

SMC video files (with scrolling lyrics) can be burned onto a CD for use in most karaoke machines. Burning SMC video files onto a CD will create a CD+G and if supported by the karaoke machine, will display the lyrics on the monitor.

When purchasing blank CDs to burn the karaoke songs onto for use with a karaoke machine, make sure to purchase CD-R or CD-RW type CDs. DVD-Rs are not supported for burning CDs for use in karaoke machines.

View Video Tutorial: Creating CD+Gs

How many times can I burn an SMC file onto a CD?
As of version 1.3.1 of the SMC Karaoke Manager, there is no limit on the number of times each song can be converted or burned. To verify the version of SMC Karaoke Manager that is installed on your system, open the SMC Karaoke Manager software, click Help > About SMC Karaoke Manager. If the version installed is below 1.3.1, it is recommended to download and install the latest version of SMC Karaoke Manager.

I have a problem using the SMC Karaoke Manager, how do I get help?
If you are experiencing difficulty downloading, installing or using the SMC Karaoke Manager software, please contact The Singing Machine customer service hotline (866) 670-6888 or email us at customerservice@singingmachine.com.

View Video Tutorial: Karaoke Manager Creating CD+Gs

I have a problem playing MP3+G files on the Singing Machine 4TV, what do I do?

The MP3+G file is a .zip file that contains two files: the music (.mp3) and the lyrics (.cdg). If you are having trouble playing MP3+G files using a USB flash drive you may need to unzip the MP3+G files as described below in "How do I play MP3+G files on my Singing Machine 4TV using a USB flash drive?".

If you have unzipped your files, please note that the USB flash drive must be connected to the SMC 4TV after the machine has been turned on. If the USB flash drive is connected before the machine is turned on, the machine will not read the USB flash drive.

If you continue to experience difficulty playing MP3+G files on a USB flash drive with the SMC 4TV, please contact The Singing Machine customer service hotline (866) 670-6888 or email us customerservice@singingmachine.com

How do I play MP3 audio files?
Audio MP3 files can be played back on computers (PC or Mac) using audio playback software such as QuickTime or iTunes, or using an array of digital media devices including iPod, iPhone or any other digital media device that supports MP3 playback. MP3 audio files contain only the audio track, no lyrics are included.

How do I play MP4 video files?
Video MP4 files can be played back on computers (PC or Mac) using video playback software such as QuickTime or iTunes. You can also playback MP4 files on portable media devices that support this format including iPods, iPhones and Apple TV.

How do I play WMV video files?
Video WMV files can be played back on Windows computers (PC) using Windows Media Player or other media playback devices such as Zune, X-Box 360, PS3.

How do I use MP3+G video files?
Video MP3+G files work on computers with additional karaoke software installed and the SMC 4TV karaoke machine. MP3+G files are packaged in a .zip file containing the music (.mp3) and the lyrics (.cdg). The MP3+G files will work on Windows PC or Mac OS X computers with special karaoke software installed as well as the SMC 4TV karaoke machine:

  • Windows PC: We recommend that you download the SMC Video file to use with the SMC Karaoke Manager, which is available for free. However, you may also choose do download MP3+G files which can be played back on Windows PCs using special karaoke such as software from Power Karaoke. Power Karaoke offers software products that allow you to playback MP3+G files with Windows Media Player or play and burn MP3+G files to CD+G for playback on most karaoke machines. Visit www.powerkaraoke.com for more information and product support.
  • Mac OS X computers: MP3+G files can be played back on Mac OS X systems using special software such as software from kJams. kJams offers software products to play the MP3+G songs on your computer or to burn the songs to CD+G for playback on most karaoke machines. Visit www.kjams.com for more information and product support.
  • Not all CD burners support burning CD+Gs. Please check your device manual for compatibility notes.
  • The Singing Machine 4TV requires that you unzip MP3+G files before use with a USB flash drive. After downloading MP3+G to your computer, unzip the file and copy the .mp3 and .cdg to the USB flash drive as described below in "How do I play MP3+G files on my Singing Machine 4TV using a USB flash drive?".

The MP3+G karaoke software products mentioned above are examples that are currently available. You may use other karaoke software that you are familiar with. With the exception of The SMC Karaoke Manager for Windows provided for free by The Singing Machine Download Store, The Singing Machine Download Store is not associated with the manufacturers or producers of the karaoke software applications mentioned above and cannot provide support for such products.

General Notes on file formats:

  • The SMC file format is only compatible with Microsoft Windows
  • Audio file formats do not contain lyrics
  • MP3, MP4 and WMV files should work on many other platforms (including mobile phones, other portable media devices, game consoles and DVD players), but are not directly supported. Check your device manual for compatibility.
  • SMC and MP3+G file formats are not available for all video songs. Please refer to the Song Information page to verify which file formats are included for specific songs.
  • The MP3+G file format for use on Singing Machine 4TV with a USB flash drive must be unzipped (.mp3 and .cdg) and copied to a USB flash drive to display lyrics with audio on the SMC 4TV as described below in "How do I play MP3+G files on my Singing Machine 4TV using a USB flash drive?".

How do I choose the format that I want?
When adding a karaoke song to your cart, select the version of the song that you want to download, either audio (without lyrics) or video (with scrolling lyrics), or add both versions to your cart if you want both. After purchasing the song, go to your Digital Locker and download the song in any (or all) of the available formats according to your needs:

  • To burn CD+Gs for use with a Karaoke Machine, purchase video songs and then
    • if you are using a Microsoft Windows PC, download the SMC format
    • if you are using an Apple Macintosh computer, download the MP3+G format
  • To playback the files on a computer with scrolling lyrics, purchase video songs and then
    • if you are using a Microsoft Windows PC, download MP4 or WMV format and playback in QuickTime, iTunes or Windows Media Player
    • if you are using an Apple Macintosh computer, download the MP4 format and playback in QuickTime or iTunes
  • To playback the files on an iPod, iPhone or other device that supports video playback, purchase video songs and then
    • download the MP4 format to your computer then transfer to your media device
  • To playback files on an iPod or other device that does not support video, purchase audio songs and then
    • download the MP3 format to your computer then transfer to your media device
  • To create MP3+G library on a USB flash drive for playback on the Singing Machine 4TV:

View Video Tutorial: File Formats

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Downloads

What is my Digital Locker?
Your Digital Locker is a secure web-based environment where you can download the files you have purchased. Once you have completed your purchase transaction, the files are available in the form of a link you can access at any time in your secure Digital Locker.

How do I download songs?
After purchasing songs, download links for each song purchased will be available in your Digital Locker. For audio songs purchased, 2 links will be available, SMC and MP3. For video songs purchased, 4 links will be available SMC, MP4, WMV and MP3+G. SMC and MP3+G formats are not available for all video songs. Please refer to the Song Information page to verify which file formats are included. You can choose to download any or all of the available formats.

To download files, left click on the download link of the format you’d like to download. Click Save. Navigate to the file folder on your computer where you would like to save the file. When downloading, take note of the location that you are saving the file to on your computer.

View Video Tutorial: Downloading Songs

Where are my downloaded files saved?
Files are saved in the folder that you choose when you save them. When downloading the file, take note of the location that you are saving the file to on your computer.

I've tried everything but I still can't download files. What do I do?
Email downloadsupport@singingmachine.com providing as much information as you can about the problem you are experiencing, including your email address, order number, computer and browser information.

How many times can I download songs that I’ve purchased?
You can download each purchased file a maximum of 25 times per file type.

How long is the download link stored in my secure Digital Locker?
Download links are maintained in your Digital Locker until you have reached your maximum download limit per link.

I successfully downloaded video files from your store. Why won't they play on my portable media device?
The most common reason for failure to play is that you have downloaded files in a format that is not compatible with your portable media device. Please check your device manual for compatibility notes and return to your Digital Locker to download the file in a compatible format.

SMC 4TV

How do I play MP3+G files on my Singing Machine 4TV using a USB flash drive?
The Singing Machine 4TV plays .mp3 and .cdg files from USB flash drives. The .mp3 and .cdg files are delivered for download in a single, compressed MP3+G.zip file. The MP3+G file cannot be played as a .zip file on a USB flash drive. To play karaoke songs using a USB flash drive with the SMC 4TV, the MP3+G .zip file must be unzipped as follows:

  • Connect a USB flash drive to your computer
  • Download the MP3+G file from your Digital Locker and save the .zip* file to a folder on your computer
  • Double click the .zip file to open the .zip (you will see the .mp3 and .cdg files)
  • Drag and drop the .mp3 and .cdg files to the USB flash drive
  • Remove (eject) the USB flash drive from your computer
  • Turn on the SMC 4TV and connect the USB flash drive

View Tutorial for Windows
View Tutorial for Mac

Refer to the SMC 4TV Instruction Manual for more detailed information on how to use the SMC 4TV machine and remote control microphone.

*The Zip file format is a compressed file that uses zip software to compress and uncompress files (zip and unzip files). Most recent computers will be setup to unzip (uncompress) the .zip to access the .mp3 and .cdg files. However should you need to install a zip utility on your computer, we recommend Winzip, 7-Zip, or jZip. Note that The Singing Machine Download Store is not associated with the manufacturers of these zip software applications and cannot provide direct support for such products.

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Payment Information

What does the message Country/Credit Card Mismatch mean?
Our audio and video files are licensed on a per country basis. This means the same song may be available for download in one country, and not in another. When you purchase an audio or video file for download, we match the country of your IP address with the country your credit card was issued in. This message indicates one of the files you have added to your cart is not available in one of the countries identified by our query. Most times, the countries are the same, but if you are traveling, you may be unable to download certain songs.

What payment methods do you accept?
The Singing Machine Store accepts the following major credit cards: Visa, MasterCard and American Express.

I received a Promo Code, where do I enter it?
After adding the songs that you’d like to download to your Shopping Cart, proceed to CHECK OUT. In the text box on the right hand side of the web page, enter the PROMO CODE exactly as it appears, then click UPDATE. Note that some promotions require you to have at least a certain number of songs in the cart to be valid. You only need to enter Credit Card information if the Total exceeds the value of the PROMO CODE.

I received a Gift Certificate, how do I use it?
After adding the songs that you’d like to download to your Shopping Cart, proceed to CHECK OUT. In the text box on the right hand side of the web page, enter the GIFT CARD PIN, then click UPDATE. You only need to enter Credit Card information if the Total exceeds the value of the Gift Certificate.

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Online Security

Is your website secure?
We employ the latest SSL encryption to secure your personal data and payment information. Our billing practices are designed to protect your privacy and limit access to your financial information. For example: we do not store credit card information after payment has been authenticated and processed. We will also never share your account details or history with a third party without your explicit permission.

Should I look out for hidden viruses in your files, like in other music web stores?
Unlike file-sharing services where the integrity and quality of the files swapped is not guaranteed and the copyright compliance hazy, the Singing Machine Store produces its own high quality files and guarantees their quality and integrity, as well as the licensing.

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My Account

Can I purchase audio or video karaoke files without creating an account on the Singing Machine Store?
No. In order to further protect your privacy and avoid fraud, we require that Singing Machine Store customers create accounts through which their identity can be validated and safeguarded.

Does it cost me anything to create an account?
Creating an account on the Singing Machine Store is free. So is browsing our catalog and sampling audio and video files. You only pay for the files you purchase.

What is the minimum age requirement to create an account?
The minimum legal age to create an account in the Singing Machine Store is 13. We use your date of birth to determine if you meet this requirement.

Why can’t I log in to my account?
If you are experiencing difficulty logging in to your account, please ensure:

  • That you are using the correct email address (if you have multiple email addresses, are you trying to log in with the correct email address?)
  • When typing your email address or password, ensure that Caps Lock is off
  • If you are copying and pasting either your email address or password into the text boxes, ensure that you have not included extra spaces when copying your email address or password
  • Email addresses are case sensitive. When creating an account or logging in to your account, please ensure that you use the same case (UPPERCASE or lowercase) that you entered when you created your account.

I forgot my password. How do I retrieve it?
Click “I forgot my password” on the Log In page and follow the instructions. When entering your new password, make sure to type it exactly as it appears. If you copy and paste the new password, make sure not to include extra spaces before or after the password.

I need to change my account information, how do I go about doing that?
Simply log in and go to My Account. All your account information can be displayed and updated when needed.

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Checkout

Download Policy
You can download each purchased file a maximum of 25 times per type of file. Download links are maintained in your Digital Locker until you have reached your maximum download limit per link. Once the download limit has been reached, the link is deactivated.

Credit Card Safeguard
Our billing practices are designed to protect your privacy and limit access to your financial information. As such, we do not store credit card information after payment has been authenticated and processed. We also use every tool available to detect and prevent fraud, such as requesting the 3 or 4-digit security code for credit card payments.

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